Shipping Policy

Last updated: August 2026

Sanju Store ("we", "us", "our") operates sanju.store. This Shipping Policy explains how orders placed on our website are fulfilled and delivered.

1. Order Processing

All orders are Prepaid — payment must be completed successfully via our payment partner Razorpay before an order is processed. Once payment is confirmed, we begin fulfilling your order, typically within 1–2 business days.

2. How Fulfillment Works

Sanju Store sources products through third-party marketplaces and suppliers (including Meesho, Flipkart, Amazon, and other sellers). After your order and payment are confirmed, we place the corresponding order with our supplier, who ships the product directly or via courier to the delivery address provided. A shipping label may be generated and shared with you or attached to your order by our team.

3. Delivery Timelines

Estimated delivery time is 4–9 business days from the date of order confirmation, depending on your location, courier availability, and supplier processing time. Delays due to courier partners, weather, regional restrictions, or circumstances beyond our control are possible and we appreciate your patience in such cases.

4. Shipping Charges

Any applicable shipping charges are shown at checkout before payment. A platform fee of Rs. 2 per product unit is added to every order to cover platform operating costs — this is separate from any courier shipping charge.

5. Tracking Your Order

Once your order is shipped, tracking details (courier name and tracking/AWB number) will be shared with you via the contact details you provided at checkout, and are also visible on your uploaded/attached shipping label.

6. Delivery Address

Please ensure the delivery address and phone number provided at checkout are accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

7. Undeliverable / RTO Orders

If a shipment is returned to origin (RTO) due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, we will contact you to arrange re-shipment (additional shipping charges may apply) or process it under our Refund Policy.

8. Contact Us

For any shipping-related questions, reach us at koshik3233@gmail.com or WhatsApp +91 81469 03410.