Refund & Cancellation Policy

Last updated: August 2026

We want you to be happy with your purchase from Sanju Store. This policy explains when cancellations and refunds are available.

1. Order Cancellation

You may request cancellation of an order before it has been shipped by contacting us with your order number. Once an order has been handed over to the courier, it cannot be cancelled — please refer to our Shipping Policy for return handling after dispatch.

2. Failed / Incomplete Payments

If a payment fails or is not completed during checkout, no order is confirmed and no amount is charged. If an amount is deducted from your account but the order shows as unpaid, it is typically auto-reversed by your bank/Razorpay within 5–7 business days. Contact us with your order number and transaction reference if this does not happen.

3. Damaged, Defective, or Wrong Item Received

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos/video of the product and packaging
• A brief description of the issue

Once verified, we will offer a replacement or a refund at our discretion, depending on supplier/courier terms for that item.

4. Non-Returnable Situations

We are unable to accept returns or offer refunds for: change of mind after delivery, items reported beyond 48 hours of delivery, products damaged due to misuse after delivery, or issues arising from an incorrect address/contact details provided by the customer.

5. Refund Method & Timeline

Approved refunds are processed to the original payment method via Razorpay. Refunds typically reflect in your account within 5–10 business days, depending on your bank/payment provider.

6. How to Request a Refund or Cancellation

Email koshik3233@gmail.com or WhatsApp +91 81469 03410 with your order number and the reason for your request. We aim to respond within 24–48 hours.